Cancellation and Returns

Cancellation and Returns

1. If for any reason the Product you have ordered does not meet your expectations and you wish to return it, please send it back to us in accordance with the instructions below, within 14 days of receipt by you and we will arrange for it to be refunded.

2. If you return the Product(s) to us for the reasons set out in this section, please note the following steps in returning your Brainy Bike Light Symbol Light:

You have 14 days to return unused items from the date they are dispatched to you.
We accept the return of items only if they are in their original condition & returned with all packaging and labels and with original valid proof of purchase, according to the instructions on order documentation received and at your cost and risk. The address to which you should return the lights is: 96 Banbury Road, Oxford, United Kingdom OX2 6JT.

If you return goods to ourselves in perfect, as sold condition within 14 days of receipt as soon as practical after our receipt of the relevant items we will refund your original purchase price excluding the cost of any carriage charged. We will not refund the cost of return carriage.

An email will be sent to you confirming your replacement product or refund. Please note that if you are receiving a refund it can take up to 5 working days to process.